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Terms & Conditions
1. Entity Identification
DE MELO & SOARES, LDA
Tax Identification Number: PT517977192
Address: Rua Maria Justina, 68, 4510-609 Fânzeres, Gondomar (Portugal)
Telephone: +351 919 152 235
Email: geral@sofiademelo.com
2. Scope
These Terms & Conditions govern the provision of photographic services, as well as the sale of personalized physical goods, digital products, vouchers, and mentoring/training services.
3. Acceptance
Using the website or making any reservation or order implies full acceptance of these Terms & Conditions.
4. Reservations and Contract Formation
4.1. Service reservations or product purchases require payment confirmation.
4.2. For photographic services, a deposit is mandatory to secure the date, as follows:
Mini sessions: €60
Photographic sessions: €80
Baptisms: 50% of the total amount
Mentoring: €100
4.3. The contract is considered concluded after payment confirmation.
4.4. The deposit constitutes compensation for the unavailability of the scheduled date.
5. Prices and Payments
5.1. Prices include VAT at the current legal rate, unless otherwise stated.
5.2. Mentoring, training, or other specified services may not include VAT, which will be added at the legal rate.
5.3. Payments can be made through methods available on the website.
5.4. For direct bookings (WhatsApp, Instagram, email, etc.), alternative methods such as bank transfer or MBWay may be used.
5.5. DE MELO & SOARES, LDA reserves the right to change prices without prior notice, without affecting confirmed orders.
6. Service Provision and Delivery Terms
6.1 General Provisions
Deadlines are indicative and may change due to operational, technical, logistical, or force majeure reasons, without constituting a contractual breach.
6.2 Photographic Services
a) Sessions require prior scheduling and are subject to availability.
b) Selection galleries will be available within 48 hours of the session.
c) Final images will be delivered within 30 business days after client selection.
d) Delays or omissions by the client in selection suspend delivery deadlines.
6.3 Personalized Physical Products
a) Products are produced only after final approval by the client.
b) The production and delivery period may take up to 30 business days.
c) Delays may occur due to suppliers, production, or logistics.
d) Such delays do not entitle the client to any compensation.
e) Após comunicação de disponibilidade para levantamento ou envio, o cliente deverá proceder ao levantamento da encomenda preferencialmente no prazo máximo de 60 dias.
f) Após esse período, e por motivos de organização, armazenamento e conservação dos produtos, a DE MELO & SOARES, LDA reserva-se o direito de proceder ao arquivamento ou eliminação de encomendas não reclamadas, sem direito a reembolso.
6.4 Shipping and Transport
a) Deliveries via external carriers or postal services.
b) Delivery times depend on the carrier.
c) DE MELO & SOARES, LDA is not responsible for third-party delays, without prejudice to applicable legal obligations.
d) O risco de perda ou dano transfere-se para o cliente após entrega da encomenda à transportadora, sem prejuízo dos direitos legalmente aplicáveis ao consumidor.
6.5 Digital Products
a) Available within 24 hours after payment confirmation.
b) Once delivered, the service is deemed to have been fully performed.
6.6 Vouchers
a) Sent digitally within 24 hours of payment.
b) Use subject to schedule availability.
6.7 Exceptional Periods
Deadlines may adjust during peak periods or seasonal campaigns.
7. Right of Withdrawal
7.1. Consumers have 14 days to withdraw from distance contracts.
7.2. Withdrawal rights do not apply to:
services scheduled for a specific date or period
personalized products
digital content after access or download
services already started with client consent
8. Cancellation Policy (Services)
8.1. Rescheduling possible with 24-hour notice, subject to availability.
8.2. No-show without notice results in forfeiture of payment.
8.3. Client-initiated cancellations do not entitle the client to any refund, unless legally required.
9. Personalized Physical Products
9.1. Made to client specifications.
9.2. Non-returnable or exchangeable unless defective.
9.3. Natural variations in color, texture, or finish are not defects.
10. Defects, Exchanges, and Complaints
10.1. Defects must be reported within 48 hours of receipt.
10.2. Verified defects will result in replacement.
10.3. No refunds will be issued, except where required by applicable law.
10.4. DE MELO & SOARES, LDA’s liability is limited to the replacement of the defective product.
11. Digital Products
11.1. Delivered after payment.
11.2. No withdrawal right after access/download.
11.3. Reproduction, distribution, or resale without permission is prohibited.
12. Vouchers
12.1. Valid for the period indicated at purchase.
12.2. Non-refundable.
12.3. Use subject to schedule availability.
13. Copyright
13.1. All images and content are property of Sofia de Melo Photography®.
13.2. Client acquires personal use rights.
13.3. Prohibited without prior authorization:
editing or altering images
commercial use
applying filters or making modifications without prior authorization
14. Limitation of Liability
14.1 DE MELO & SOARES, LDA does not guarantee specific results, given the artistic and subjective nature of the services provided.
14.2 DE MELO & SOARES, LDA is not responsible for external factors, participant behavior, or conditions beyond its control.
14.3. Em caso de falha técnica grave comprovadamente imputável à DE MELO & SOARES, LDA, será proposta uma solução adequada à situação, nomeadamente repetição da sessão, reimpressão do produto ou outra solução considerada proporcional e razoável.
15. Client Obligations
The client agrees to:
provide accurate information
collaborate during the session
complete the image selection within a maximum of 30 calendar days after the gallery is made available
Failure to comply with this deadline may result in delayed delivery or automatic selection by the studio.
16. Storage
16.1 Only the final images selected and properly edited by the client will be stored.
16.2. The maximum storage period for the edited images is 6 months after final delivery.
16.3. After this period, file recovery is not guaranteed.
16.4. The storage of RAW files, unselected images, proof galleries, or unedited content is not guaranteed.
16.5. Após a seleção, apenas serão entregues as fotografias finais editadas, de acordo com o pacote contratado e eventuais fotografias adicionais adquiridas. As fotografias não selecionadas, bem como os ficheiros RAW e quaisquer outros conteúdos não editados, não serão disponibilizados ao cliente e poderão ser eliminados após a conclusão do serviço. A DE MELO & SOARES, LDA entende que o processo de edição é parte integrante da sua criação artística e representa a qualidade e identidade da marca, motivo pelo qual apenas entrega fotografias devidamente editadas.
17. Alternative Dispute Resolution
In the event of a consumer dispute, the consumer may resort to the following alternative dispute resolution entity:
CICAP – Centro de Informação de Consumo e Arbitragem do Porto
Rua Damião de Góis, No. 31, Unit 6, 4050-225 Porto.
Telephone: +351 225 029 791
Email: cicap@cicap.pt
Website: https://www.cicap.pt
DE MELO & SOARES, LDA is affiliated with CICAP – Centro de Informação de Consumo e Arbitragem do Porto.
18. Complaints Book
Available at:
19. Data Protection
Personal data is processed in accordance with the General Data Protection Regulation (GDPR).
20. Changes
DE MELO & SOARES, LDA reserves the right to amend these Terms and Conditions at any time, with any changes being published on the website.
