{"id":1062,"date":"2026-04-01T11:43:03","date_gmt":"2026-04-01T11:43:03","guid":{"rendered":"https:\/\/francisco-soares.com\/?page_id=1062"},"modified":"2026-05-20T10:12:48","modified_gmt":"2026-05-20T10:12:48","slug":"refund-returns","status":"publish","type":"page","link":"https:\/\/sofiademelo.com\/pt\/refund-returns\/","title":{"rendered":"Pol\u00edtica de Devolu\u00e7\u00e3o e Reembolso"},"content":{"rendered":"\t\t<div data-elementor-type=\"wp-page\" data-elementor-id=\"1062\" class=\"elementor elementor-1062\" data-elementor-post-type=\"page\">\n\t\t\t\t<div class=\"elementor-element elementor-element-24bed83 e-flex e-con-boxed e-con e-parent\" data-id=\"24bed83\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t<div class=\"elementor-element elementor-element-4a88754 e-con-full e-flex e-con e-child\" data-id=\"4a88754\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-5b979aa elementor-widget elementor-widget-spacer\" data-id=\"5b979aa\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"spacer.default\">\n\t\t\t\t\t\t\t<div class=\"elementor-spacer\">\n\t\t\t<div class=\"elementor-spacer-inner\"><\/div>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-9683b54 e-flex e-con-boxed e-con e-parent\" data-id=\"9683b54\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-8c0fe16 elementor-widget-mobile__width-initial elementor-widget elementor-widget-heading\" data-id=\"8c0fe16\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<h1 class=\"elementor-heading-title elementor-size-default\">Pol\u00edtica de DEVOLU\u00c7\u00d5ES &amp; REEMBOLSOS<\/h1>\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-19cc529 elementor-widget elementor-widget-spacer\" data-id=\"19cc529\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"spacer.default\">\n\t\t\t\t\t\t\t<div class=\"elementor-spacer\">\n\t\t\t<div class=\"elementor-spacer-inner\"><\/div>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-4b4baa9 elementor-widget-mobile__width-initial elementor-widget elementor-widget-text-editor\" data-id=\"4b4baa9\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p class=\"p3\">Na Sofia de Melo Photography\u00ae, cada produto \u00e9 pensado e criado com inten\u00e7\u00e3o para contar a hist\u00f3ria \u00fanica da vossa fam\u00edlia.<\/p><p>Por esse motivo, a nossa pol\u00edtica de devolu\u00e7\u00f5es e reembolsos reflete a natureza personalizada e exclusiva de cada pe\u00e7a.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-af57d89 elementor-widget elementor-widget-spacer\" data-id=\"af57d89\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"spacer.default\">\n\t\t\t\t\t\t\t<div class=\"elementor-spacer\">\n\t\t\t<div class=\"elementor-spacer-inner\"><\/div>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-c675411 e-flex e-con-boxed e-con e-parent\" data-id=\"c675411\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-04cfcae elementor-widget elementor-widget-heading\" data-id=\"04cfcae\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Produtos personalizados\n\n<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-d9624ec elementor-widget elementor-widget-text-editor\" data-id=\"d9624ec\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p class=\"p3\">Todos os \u00e1lbuns, molduras, telas e impress\u00f5es fotogr\u00e1ficas s\u00e3o produzidos sob encomenda, de acordo com as escolhas e imagens selecionadas pelo cliente.<\/p>\n<p class=\"p3\">Assim, e em conformidade com a legisla\u00e7\u00e3o aplic\u00e1vel, <b>n\u00e3o \u00e9 poss\u00edvel aceitar devolu\u00e7\u00f5es nem efetuar reembolsos <\/b>destes produtos, uma vez que s\u00e3o manifestamente personalizados.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-6cc961b elementor-widget elementor-widget-heading\" data-id=\"6cc961b\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Cancelamento de encomendas<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-ab13ae0 elementor-widget elementor-widget-text-editor\" data-id=\"ab13ae0\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p class=\"p3\">O cancelamento de uma encomenda \u00e9 poss\u00edvel apenas <b>antes do in\u00edcio da produ\u00e7\u00e3o<\/b>.<\/p>\n<p class=\"p3\">Ap\u00f3s valida\u00e7\u00e3o e entrada em produ\u00e7\u00e3o, n\u00e3o ser\u00e1 poss\u00edvel cancelar ou alterar a encomenda, dado o car\u00e1cter exclusivo e feito \u00e0 medida de cada pe\u00e7a.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-66c3482 elementor-widget elementor-widget-heading\" data-id=\"66c3482\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">N\u00e3o conformidades (defeitos ou danos)<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-170fdec elementor-widget elementor-widget-text-editor\" data-id=\"170fdec\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p class=\"p3\">Garantimos elevados padr\u00f5es de qualidade em todos os produtos.<\/p>\n<p class=\"p3\">Caso, excecionalmente, o artigo apresente:<\/p>\n<ul>\n<li>\n<p class=\"p1\" role=\"presentation\">defeito de fabrico<\/p>\n<\/li>\n<li>\n<p class=\"p1\" role=\"presentation\">dano ocorrido durante o transporte<\/p>\n<\/li>\n<li>\n<p class=\"p1\" role=\"presentation\">erro imput\u00e1vel \u00e0 marca<\/p>\n<\/li>\n<\/ul>\n<p class=\"p3\">o cliente dever\u00e1 entrar em contacto no prazo m\u00e1ximo de <b>48 horas ap\u00f3s rece\u00e7\u00e3o<\/b>, enviando registo fotogr\u00e1fico da situa\u00e7\u00e3o.<\/p>\n<p class=\"p3\">Ap\u00f3s an\u00e1lise, ser\u00e1 assegurada uma solu\u00e7\u00e3o adequada, que poder\u00e1 incluir substitui\u00e7\u00e3o ou reembolso, conforme aplic\u00e1vel.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-a221d7d elementor-widget elementor-widget-heading\" data-id=\"a221d7d\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Varia\u00e7\u00f5es de cor<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-73fc67a elementor-widget elementor-widget-text-editor\" data-id=\"73fc67a\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p class=\"p3\">Podem existir ligeiras varia\u00e7\u00f5es entre as cores visualizadas em ecr\u00e3 e o produto final impresso, devido a diferen\u00e7as de dispositivos e processos de impress\u00e3o.<\/p>\n<p class=\"p3\">Estas varia\u00e7\u00f5es s\u00e3o naturais e n\u00e3o constituem defeito.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-373c376 elementor-widget elementor-widget-heading\" data-id=\"373c376\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Produtos digitais<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-ba314d5 elementor-widget elementor-widget-text-editor\" data-id=\"ba314d5\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p class=\"p3\">Os produtos digitais (como presets, templates, conte\u00fados formativos, etc.) s\u00e3o disponibilizados\u00a0em formato n\u00e3o f\u00edsico.<\/p>\n<p class=\"p3\">Ap\u00f3s o acesso ou download, <b>n\u00e3o \u00e9 poss\u00edvel efetuar devolu\u00e7\u00f5es ou reembolsos<\/b>, salvo em caso de erro t\u00e9cnico comprovado.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-8684d60 elementor-widget elementor-widget-heading\" data-id=\"8684d60\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Pagamentos e sinais<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-7cb5da9 elementor-widget elementor-widget-text-editor\" data-id=\"7cb5da9\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p class=\"p4\">Os valores pagos a t\u00edtulo de reserva ou adjudica\u00e7\u00e3o correspondem a um <b>compromisso de agendamento e\/ou in\u00edcio de produ\u00e7\u00e3o<\/b>, n\u00e3o sendo reembols\u00e1veis em caso de cancelamento por iniciativa do cliente, salvo nos casos legalmente previstos.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-3cc1e76 elementor-widget elementor-widget-heading\" data-id=\"3cc1e76\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Reembolsos (quando aplic\u00e1vel)<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-587390c elementor-widget elementor-widget-text-editor\" data-id=\"587390c\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p class=\"p4\">Sempre que exista lugar a reembolso, este ser\u00e1 efetuado pelo mesmo meio de pagamento utilizado, dentro dos prazos legais em vigor.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-9dbd0af elementor-widget elementor-widget-heading\" data-id=\"9dbd0af\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Contacto\n\n<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-4e8ba81 elementor-widget elementor-widget-text-editor\" data-id=\"4e8ba81\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p class=\"p3\">Para qualquer quest\u00e3o, estaremos sempre dispon\u00edveis para ajudar:<\/p><ul><li class=\"p3\"><a class=\"ms-outlook-linkify\" href=\"mailto:geral@sofiademelo.com\">geral@sofiademelo.com<\/a><\/li><\/ul>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-8d13289 elementor-widget elementor-widget-text-editor\" data-id=\"8d13289\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p class=\"p4\">Agradecemos a confian\u00e7a no nosso trabalho e o privil\u00e9gio de fazer parte da hist\u00f3ria da vossa fam\u00edlia \ud83e\udd0d<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-08fcd83 elementor-widget elementor-widget-spacer\" data-id=\"08fcd83\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"spacer.default\">\n\t\t\t\t\t\t\t<div class=\"elementor-spacer\">\n\t\t\t<div class=\"elementor-spacer-inner\"><\/div>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-74b21b9 e-flex e-con-boxed e-con e-parent\" data-id=\"74b21b9\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-e5605cf elementor-widget__width-inherit elementor-widget elementor-widget-spacer\" data-id=\"e5605cf\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"spacer.default\">\n\t\t\t\t\t\t\t<div class=\"elementor-spacer\">\n\t\t\t<div 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34-.1z\"><\/path><\/svg>\t\t\t<\/span>\n\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/a>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-2beb053 elementor-widget elementor-widget-spacer\" data-id=\"2beb053\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"spacer.default\">\n\t\t\t\t\t\t\t<div class=\"elementor-spacer\">\n\t\t\t<div class=\"elementor-spacer-inner\"><\/div>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"<p>Pol\u00edtica de DEVOLU\u00c7\u00d5ES &amp; REEMBOLSOS Na Sofia de Melo Photography\u00ae, cada produto \u00e9 pensado e criado com inten\u00e7\u00e3o para contar a hist\u00f3ria \u00fanica da vossa fam\u00edlia. Por esse motivo, a nossa pol\u00edtica de devolu\u00e7\u00f5es e reembolsos reflete a natureza personalizada e exclusiva de cada pe\u00e7a. Produtos personalizados Todos os \u00e1lbuns, molduras, telas e impress\u00f5es fotogr\u00e1ficas [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"class_list":["post-1062","page","type-page","status-publish","hentry"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v28.2 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>Pol\u00edtica de Devolu\u00e7\u00e3o e Reembolso - Sofia de Melo Photography | Fot\u00f3grafa de Gravidez e Rec\u00e9m-nascido no Porto<\/title>\n<meta name=\"robots\" content=\"noindex, follow\" \/>\n<meta property=\"og:locale\" content=\"pt_PT\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Pol\u00edtica de Devolu\u00e7\u00e3o e Reembolso - Sofia de Melo Photography | Fot\u00f3grafa de Gravidez e Rec\u00e9m-nascido no Porto\" \/>\n<meta property=\"og:description\" content=\"Pol\u00edtica de DEVOLU\u00c7\u00d5ES &amp; REEMBOLSOS Na Sofia de Melo Photography\u00ae, cada produto \u00e9 pensado e criado com inten\u00e7\u00e3o para contar a hist\u00f3ria \u00fanica da vossa fam\u00edlia. Por esse motivo, a nossa pol\u00edtica de devolu\u00e7\u00f5es e reembolsos reflete a natureza personalizada e exclusiva de cada pe\u00e7a. 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