{"id":1062,"date":"2026-04-01T11:43:03","date_gmt":"2026-04-01T11:43:03","guid":{"rendered":"https:\/\/francisco-soares.com\/?page_id=1062"},"modified":"2026-05-20T10:12:48","modified_gmt":"2026-05-20T10:12:48","slug":"refund-returns","status":"publish","type":"page","link":"https:\/\/sofiademelo.com\/es\/refund-returns\/","title":{"rendered":"Pol\u00edtica de Devoluci\u00f3n y Reembolso"},"content":{"rendered":"<div data-elementor-type=\"wp-page\" data-elementor-id=\"1062\" class=\"elementor elementor-1062\" data-elementor-post-type=\"page\">\n\t\t\t\t<div class=\"elementor-element elementor-element-24bed83 e-flex e-con-boxed e-con e-parent\" data-id=\"24bed83\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t<div class=\"elementor-element elementor-element-4a88754 e-con-full e-flex e-con e-child\" data-id=\"4a88754\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-5b979aa elementor-widget elementor-widget-spacer\" data-id=\"5b979aa\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"spacer.default\">\n\t\t\t\t\t\t\t<div class=\"elementor-spacer\">\n\t\t\t<div class=\"elementor-spacer-inner\"><\/div>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-9683b54 e-flex e-con-boxed e-con e-parent\" data-id=\"9683b54\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-8c0fe16 elementor-widget-mobile__width-initial elementor-widget elementor-widget-heading\" data-id=\"8c0fe16\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<h1 class=\"elementor-heading-title elementor-size-default\">POL\u00cdTICA DE DEVOLUCIONES Y REEMBOLSOS<\/h1>\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-19cc529 elementor-widget elementor-widget-spacer\" data-id=\"19cc529\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"spacer.default\">\n\t\t\t\t\t\t\t<div class=\"elementor-spacer\">\n\t\t\t<div class=\"elementor-spacer-inner\"><\/div>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-4b4baa9 elementor-widget-mobile__width-initial elementor-widget elementor-widget-text-editor\" data-id=\"4b4baa9\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p class=\"p3\">En Sofia de Melo Photography\u00ae, cada producto se dise\u00f1a y crea con intenci\u00f3n, para contar la historia \u00fanica de vuestra familia.<\/p><p>En Sofia de Melo Photography\u00ae, cada producto se dise\u00f1a y crea con intenci\u00f3n, para contar la historia \u00fanica de vuestra familia.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-af57d89 elementor-widget elementor-widget-spacer\" data-id=\"af57d89\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"spacer.default\">\n\t\t\t\t\t\t\t<div class=\"elementor-spacer\">\n\t\t\t<div class=\"elementor-spacer-inner\"><\/div>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-c675411 e-flex e-con-boxed e-con e-parent\" data-id=\"c675411\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-04cfcae elementor-widget elementor-widget-heading\" data-id=\"04cfcae\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Productos personalizados\n\n<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-d9624ec elementor-widget elementor-widget-text-editor\" data-id=\"d9624ec\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p class=\"p3\">Todos los \u00e1lbumes, marcos, lienzos e impresiones fotogr\u00e1ficas se producen bajo pedido, de acuerdo con las elecciones e im\u00e1genes seleccionadas por el cliente.<\/p>\n<p class=\"p3\">Por ello, y de conformidad con la legislaci\u00f3n aplicable, <b>no es posible aceptar devoluciones ni efectuar reembolsos de estos productos, <\/b>ya que son claramente personalizados.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-6cc961b elementor-widget elementor-widget-heading\" data-id=\"6cc961b\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Cancelaci\u00f3n de pedidos<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-ab13ae0 elementor-widget elementor-widget-text-editor\" data-id=\"ab13ae0\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p class=\"p3\">La cancelaci\u00f3n de un pedido solo <b>es posible antes del inicio de la producci\u00f3n.<\/b>.<\/p>\n<p class=\"p3\">Una vez validado y en proceso de producci\u00f3n, no ser\u00e1 posible cancelar ni modificar el pedido, debido al car\u00e1cter exclusivo y hecho a medida de cada pieza.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-66c3482 elementor-widget elementor-widget-heading\" data-id=\"66c3482\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">No conformidades (defectos o da\u00f1os)<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-170fdec elementor-widget elementor-widget-text-editor\" data-id=\"170fdec\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p class=\"p3\">Garantizamos altos est\u00e1ndares de calidad en todos los productos.<\/p>\n<p class=\"p3\">En el caso excepcional de que el art\u00edculo presente:<\/p>\n<ul>\n<li>\n<p class=\"p1\" role=\"presentation\">defecto de fabricaci\u00f3n<\/p>\n<\/li>\n<li>\n<p class=\"p1\" role=\"presentation\">da\u00f1o durante el transporte<\/p>\n<\/li>\n<li>\n<p class=\"p1\" role=\"presentation\">error atribuible a la marca<\/p>\n<\/li>\n<\/ul>\n<p class=\"p3\">el cliente deber\u00e1 contactar en un plazo m\u00e1ximo de <b>48 horas tras la recepci\u00f3n<\/b>, enviando registro fotogr\u00e1fico de la situaci\u00f3n.<\/p>\n<p class=\"p3\">Tras el an\u00e1lisis, se ofrecer\u00e1 una soluci\u00f3n adecuada, que podr\u00e1 incluir sustituci\u00f3n o reembolso, seg\u00fan corresponda.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-a221d7d elementor-widget elementor-widget-heading\" data-id=\"a221d7d\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Variaciones de color<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-73fc67a elementor-widget elementor-widget-text-editor\" data-id=\"73fc67a\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p class=\"p3\">Puede haber ligeras variaciones entre los colores visualizados en pantalla y el producto final impreso, debido a diferencias de dispositivos y procesos de impresi\u00f3n.<\/p>\n<p class=\"p3\">Estas variaciones son naturales y no constituyen un defecto.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-373c376 elementor-widget elementor-widget-heading\" data-id=\"373c376\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Productos digitales<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-ba314d5 elementor-widget elementor-widget-text-editor\" data-id=\"ba314d5\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p class=\"p3\">Los productos digitales (como presets, plantillas, contenidos formativos, etc.) se entregan en formato no f\u00edsico.<\/p>\n<p class=\"p3\">Una vez realizado el acceso o descarga, <b>no es posible efectuar devoluciones ni reembolsos<\/b>, salvo en caso de error t\u00e9cnico comprobado.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-8684d60 elementor-widget elementor-widget-heading\" data-id=\"8684d60\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Pagos y se\u00f1ales<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-7cb5da9 elementor-widget elementor-widget-text-editor\" data-id=\"7cb5da9\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p class=\"p4\">os importes pagados como reserva o se\u00f1al corresponden a un <b>compromiso de reserva de fecha y\/o inicio de producci\u00f3n<\/b>, no siendo reembolsables en caso de cancelaci\u00f3n por parte del cliente, salvo en los casos legalmente previstos.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-3cc1e76 elementor-widget elementor-widget-heading\" data-id=\"3cc1e76\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Reembolsos (cuando corresponda)<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-587390c elementor-widget elementor-widget-text-editor\" data-id=\"587390c\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p class=\"p4\">Cuando proceda un reembolso, este se realizar\u00e1 mediante el mismo m\u00e9todo de pago utilizado, dentro de los plazos legales vigentes.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-9dbd0af elementor-widget elementor-widget-heading\" data-id=\"9dbd0af\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Contacto\n\n<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-4e8ba81 elementor-widget elementor-widget-text-editor\" data-id=\"4e8ba81\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p class=\"p3\">Para cualquier duda, estaremos siempre disponibles para ayudar:<\/p><ul><li class=\"p3\"><a class=\"ms-outlook-linkify\" href=\"mailto:geral@sofiademelo.com\">geral@sofiademelo.com<\/a><\/li><\/ul>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-8d13289 elementor-widget elementor-widget-text-editor\" data-id=\"8d13289\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p class=\"p4\">Gracias por la confianza en nuestro trabajo y por permitirnos formar parte de la historia de vuestra familia \ud83e\udd0d<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-08fcd83 elementor-widget elementor-widget-spacer\" data-id=\"08fcd83\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"spacer.default\">\n\t\t\t\t\t\t\t<div class=\"elementor-spacer\">\n\t\t\t<div class=\"elementor-spacer-inner\"><\/div>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-74b21b9 e-flex e-con-boxed e-con e-parent\" data-id=\"74b21b9\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-e5605cf elementor-widget__width-inherit elementor-widget elementor-widget-spacer\" data-id=\"e5605cf\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"spacer.default\">\n\t\t\t\t\t\t\t<div class=\"elementor-spacer\">\n\t\t\t<div class=\"elementor-spacer-inner\"><\/div>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-324d5d8 elementor-align-right elementor-widget-tablet__width-initial elementor-widget elementor-widget-button\" data-id=\"324d5d8\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"button.default\">\n\t\t\t\t\t\t\t\t\t\t<a class=\"elementor-button elementor-button-link elementor-size-sm\" href=\"#top\">\n\t\t\t\t\t\t<span class=\"elementor-button-content-wrapper\">\n\t\t\t\t\t\t<span class=\"elementor-button-icon\">\n\t\t\t\t<svg aria-hidden=\"true\" class=\"e-font-icon-svg e-fas-angle-up\" viewbox=\"0 0 320 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M177 159.7l136 136c9.4 9.4 9.4 24.6 0 33.9l-22.6 22.6c-9.4 9.4-24.6 9.4-33.9 0L160 255.9l-96.4 96.4c-9.4 9.4-24.6 9.4-33.9 0L7 329.7c-9.4-9.4-9.4-24.6 0-33.9l136-136c9.4-9.5 24.6-9.5 34-.1z\"><\/path><\/svg>\t\t\t<\/span>\n\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/a>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-2beb053 elementor-widget elementor-widget-spacer\" data-id=\"2beb053\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"spacer.default\">\n\t\t\t\t\t\t\t<div class=\"elementor-spacer\">\n\t\t\t<div class=\"elementor-spacer-inner\"><\/div>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>","protected":false},"excerpt":{"rendered":"<p>Pol\u00edtica de DEVOLU\u00c7\u00d5ES &amp; REEMBOLSOS Na Sofia de Melo Photography\u00ae, cada produto \u00e9 pensado e criado com inten\u00e7\u00e3o para contar a hist\u00f3ria \u00fanica da vossa fam\u00edlia. Por esse motivo, a nossa pol\u00edtica de devolu\u00e7\u00f5es e reembolsos reflete a natureza personalizada e exclusiva de cada pe\u00e7a. Produtos personalizados Todos os \u00e1lbuns, molduras, telas e impress\u00f5es fotogr\u00e1ficas [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"class_list":["post-1062","page","type-page","status-publish","hentry"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v28.1 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>Pol\u00edtica de Devolu\u00e7\u00e3o e Reembolso - Sofia de Melo Photography | Fot\u00f3grafa de Gravidez e Rec\u00e9m-nascido no Porto<\/title>\n<meta name=\"robots\" content=\"noindex, follow\" \/>\n<meta property=\"og:locale\" content=\"es_ES\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Pol\u00edtica de Devolu\u00e7\u00e3o e Reembolso - Sofia de Melo Photography | Fot\u00f3grafa de Gravidez e Rec\u00e9m-nascido no Porto\" \/>\n<meta property=\"og:description\" content=\"Pol\u00edtica de DEVOLU\u00c7\u00d5ES &amp; REEMBOLSOS Na Sofia de Melo Photography\u00ae, cada produto \u00e9 pensado e criado com inten\u00e7\u00e3o para contar a hist\u00f3ria \u00fanica da vossa fam\u00edlia. Por esse motivo, a nossa pol\u00edtica de devolu\u00e7\u00f5es e reembolsos reflete a natureza personalizada e exclusiva de cada pe\u00e7a. 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